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Enhanced Health and Safety Measures

Enhanced Health and Safety Measures

NEW! UK Staycations with Disney Magic at Sea
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Health & Safety

As we prepare to set sail on our new Disney Magic at Sea staycation cruises from the UK, discover what you can expect—and be sure to check back here as information is updated often.

Last Updated on April 23, 2021

Welcome to an Unforgettable Holiday at Sea

We are pleased to announce plans for our all-new Disney Magic at Sea staycation cruises aboard the Disney Magic, commencing this summer from the United Kingdom.

While our cruise experience may have changed a bit, we’ve come up with new and exciting offerings to create magical memories together—tailored to our times and presented with all the care you’ve come to expect from Disney Cruise Line. From original live shows inside the lavish Walt Disney Theatre to innovative new ways to see and interact with Disney Characters throughout the ship, storytelling springs to life on a Disney cruise.

As we welcome Guests aboard our ships, the health and safety of our Guests, Cast Members and Crew Members is a top priority. Our focus remains on operating our ships in a responsible way that continues to create magic for all on board. We are resuming sailing in a gradual, phased approach that emphasizes multiple layers of health and safety measures, developed in consideration of guidance from the UK government, health authorities and medical experts. Under this guidance, we’ve reimagined your cruise experience so we all can enjoy the magic responsibly.

Additionally, enjoy peace of mind when booking your Disney Magic at Sea UK staycation sailing for this summer, knowing there are options available that allow you to change or cancel your booking flexibly.

 

Navigating Together: Our Enhanced Health & Safety Measures
Our approach brings together 5 elements that help us promote health and safety for all Guests, Crew Members and Cast Members, something we at Disney Cruise Line take very seriouslyRead our Privacy Policy.
Health and Wellness

Our approach emphasizes a combination of measures to help promote healthy and safety on our ships.

These measures include:

  • COVID-19 Vaccination: In order to sail, Guests 18 years of age and older must be fully vaccinated against COVID-19, as defined by the National Health Service (NHS). The NHS currently defines “fully vaccinated” as 7 days after the final dose. Disney Cruise Line will contact Guests prior to sailing with instructions on how to show proof of this vaccination status.

 

  • Pre-Trip COVID-19 Testing: Guests under 18 years of age are not required to be vaccinated, but must provide proof of a negative COVID-19 PCR test result (paid for by the Guest) taken between 5 days and 24 hours prior to the date you set sail. Disney Cruise Line has secured a special discounted rate through a third-party vendor for PCR tests and will contact Guests prior to sailing with instructions on how to complete and submit their test results. Guests may obtain their PCR test from the third-party vendor or any qualified testing supplier.

 

  • Embarkation COVID-19 Testing: All Guests, including those who have been vaccinated, are required to undergo an antigen COVID-19 rapid test administered by a third party in the terminal prior to boarding. Anyone testing positive will undergo a second test to verify the results. All tests administered at the terminal will be at the expense of Disney Cruise Line. Guests with positive COVID-19 test results, as well as those in their travel party, will be denied boarding.

 

  • Temperature Checks and Questionnaires: Daily temperature checks and health questionnaires are required for all Guests and Crew Members.

 

  • Face Coverings: Face coverings are required for all Guests (ages 11 and up) and Crew Members, including those who have received a COVID-19 vaccine. Please bring your own face coverings and wear them at all times, except when dining, swimming or in your stateroom. You may temporarily remove your face covering while actively eating, drinking or taking an outdoor photo, but you must be stationary and maintain appropriate physical distancing during this time. It is recommended that children ages 3 to 10 wear a face covering at all times except in designated locations.

 

  • Hand Sanitizers: The number of hand-sanitizing stations has increased throughout our ships.

 

  • Signage: Additional signage has been installed highlighting recommendations from health authorities on social distancing, coughing etiquette and proper handwashing.

 

  • Reduced Guest Capacity and Physical Distancing: Considering guidance from the UK government, health authorities and medical experts, we're reducing overall Guest capacity in our terminal and aboard our ships, and modifying our experiences to promote physical distancing.

 

  • Reimagined Experiences: While some experiences have been modified to accommodate new health and safety measures, you can be sure entertainment to inspire is always front-and-center for the entire family. Our ships are overflowing with magic—from Characters delighting Guests in new and entertaining ways to West-End-style spectaculars.

 

  • World-Class Dining: While self-service buffets have been temporarily paused, we’re serving up diverse global cuisines and classic casual bites inside themed restaurants peppered with Disney magic. Quick-service food and beverage locations still offer all-you-care-to-eat treats with service attendants available to help you satisfy your cravings at select times.

 

  • Onboard Medical Capabilities: While we are taking a multi-layered approach to help promote health and well-being, we have a plan for managing any suspected or confirmed case of COVID-19. We are adding a Public Health Officer and staffing our ships with nurses and physicians experienced in emergency or critical care and certified in advanced cardiac care and life support. We have developed protocols for screening for and responding to symptoms of COVID-19. Medical facilities are equipped with isolation, monitoring care, ventilators, oxygen, laboratory and pharmacy services. The ship’s medical staff adheres to the requirements of the American College of Emergency Physician Health Care Guidelines for Cruise Ship Medical Facilities.

 

Enhanced Cleaning

We've updated our protocols for cleanliness throughout our ships.

These procedures include:

  • Enhanced Cleaning: Building on our existing standards of cleaning with heightened protocols, we’re increasing the frequency of cleaning with disinfecting products that meet guidelines for use against coronaviruses, bacteria and other pathogens. Extra attention will be given to high-touch areas such as handrails, doorknobs and elevator buttons, as well as children’s facilities and other common spaces.

 

  • Modified Housekeeping: Staterooms will receive deep cleaning treatments between voyages, in addition to twice-daily housekeeping service during each voyage. All linens will be washed at high temperatures for extended cycle times and high-touch loose soft goods—such as sofa pillows and paper stationery—have been removed.

 

  • Air Purification: All ships will be equipped with a new purification system that cleans both air and surface areas using a process called ionization. We are also increasing the circulation of fresh air on board our ships, and all HVAC air filters have been upgraded to MERV-13 high efficiency grade, which can remove very small particles. Additionally, each stateroom maintains singular air circulation, eliminating the need for air intake from adjacent common areas.

 

Innovative Technology

We’re harnessing the power of the Disney Cruise Line Navigator app to promote physical distancing for all on board.

New features of the Disney Cruise Line Navigator app include:

  • Mandatory Daily Health Questionnaire: Receive a daily notification and link to complete the required daily health screening for everyone in your stateroom.

 

  • Guest Services Live Chat: Reduce contact with others and get the answers you’re looking for with our new live chat feature that lets you communicate directly with Guest Services and our Dining team.

 

  • Virtual Queue: In an effort to promote physical distancing and make planning easier, capacity at select venues—like the Goofy’s Pool Deck Area and AquaLab Deck Area—will be managed via our new, easy-to-use virtual queue system.

 

  • Advance Reservations for Complimentary Experiences: To help manage capacity and meet physical distancing requirements, you’ll need to reserve complimentary experiences—such as showtimes for our West-End-style live shows, time in the youth clubs and visits to the gym—beginning 30 days prior to setting sail directly through the app.

 

  • Mandatory Emergency Drill: To promote social distancing on board the ship, you are required to participate in the Mandatory Emergency Drill by using the app to check in at your designated Assembly Station.

If you haven’t already, be sure to download the Disney Cruise Line Navigator app today!

More Innovation: We’re implementing even more technology solutions that can make it easier for our Guests to maintain physical distancing, including our enhanced Online Check-In, digital dining menus and contactless room service.

 

Crew Member Training

Health and safety starts with our Crew, so we’ve adopted a number of new policies and protocols.

New protocols include:

  • Training: Crew Members are receiving additional training on both new measures and the continued importance of personal health and hygiene, such as handwashing, refraining from working while feeling ill, and identifying symptoms of COVID-19. This includes training on how to help Guests and Crew follow new health and safety measures, such as wearing a face covering and maintaining physical distancing.

 

  • Workplace Health & Safety: We’ve increased the frequency of cleaning in work areas, adjusted our work practices to accommodate physical distancing, and introduced new protocols for COVID-19 testing, temperature checks and face coverings for our Crew.

 

Working Together

We’re giving Guests the information they need to navigate our new policies and do their part.

  • Guest Communication: We will be sharing information with Guests via email and on our website about what to expect ahead of their voyage. On board, we have added additional signage about personal health and hygiene, and new measures are in place for physical distancing, cleaning and more. Guests will also receive tips on ways to promote health and safety via their stateroom television, digital signage and the Disney Cruise Line Navigator app.

Many of the actions we all take in our daily lives to help reduce the spread of COVID-19 are designed to help not only ourselves, but others as well. As we enforce our guidelines during your cruise, we want to thank our Guests and Crew Members for doing their part.

 

 

Ships' Registry: The Bahamas. © Disney. © Disney/Pixar. All Rights Reserved. 

 

 

 

 

Top Things You Need to Know
Here are the most important things you need to be aware of as you prepare for your Disney Cruise Line vacation.

 

Booking begins 30th April 2021!

 

Register your interest here for the new UK Staycations with Disney Magic at Sea!

Our UK call centre is open 7 days a week from 9-6pm, where our fully trained travel agents are happy to provide independent travel advice and quotes. 

 

* Covid-19 Vaccination

 In order to sail, Guests 18 years of age and older must be fully vaccinated against COVID-19, as defined by the National Health Service (NHS). The NHS currently defines “fully vaccinated” as 7 days after the final dose. Disney Cruise Line will contact Guests prior to sailing with instructions on how to show proof of this vaccination status. Read our Privacy Policy.

 

* Covid-19 Testing

Learn about the COVID-19 tests that are required for Guests under the age of 18 before leaving home, and the testing at the terminal for all Guests before setting sail.

  • Pre-Trip COVID-19 Testing: Guests under 18 years of age are not required to be vaccinated, but must provide proof of a negative COVID-19 PCR test result (paid for by the Guest) taken between 5 days and 24 hours prior to the date you set sail. Disney Cruise Line has secured a special discounted rate through a third-party vendor for PCR tests and will contact Guests prior to sailing with instructions on how to complete and submit their test results. Guests may obtain their PCR test from the third-party vendor or any qualified testing supplier.

 

  • Embarkation COVID-19 Testing: All Guests, including those who have been vaccinated, are required to undergo an antigen COVID-19 rapid test administered by a third party in the terminal prior to boarding. Anyone testing positive will undergo a second test to verify the results. All tests administered at the terminal will be at the expense of Disney Cruise Line. Guests with positive COVID-19 test results, as well as those in their travel party, will be denied boarding. Read our Privacy Policy.

 

* Health Screenings

Multiple health screenings will be conducted before and during your cruise to promote the health and safety of everyone on board.

  • Temperature Checks: Before leaving home, be sure to check the temperatures of everyone in your party—including yourself—as an extra layer of precaution. Everyone arriving at the terminal will have their temperature checked. Guests with a temperature higher than 38°C are not permitted to board, nor are any Guests in their travel party. During your cruise, daily temperature checks are required aboard the ship for all Guests and Crew. Crew Members will be stationed at the entrances to the dining rooms during lunch to take your temperature. Guests displaying a temperature higher than 38°C will be referred to the onboard Medical Center.

 

  • Embarkation Day Health Questionnaire: Guests are required to complete a health questionnaire related to COVID-19 and gastrointestinal illnesses on Embarkation Day. Guests are also required to attest as to whether they have experienced or are currently experiencing symptoms of COVID-19, or have been in contact with anyone suspected of or confirmed as having COVID-19 within the previous 14 days.

 

  • Daily Health Questionnaire: Guests are required to complete a daily health questionnaire via the Disney Cruise Line Navigator app on behalf of every Guest in their stateroom. Each day, via the app, Guests will receive a daily notification and link to complete the health questionnaire.

 

  • Crew Members: All Crew Members will be screened for symptoms of illness before every shift and have their temperatures checked twice daily. Crew Members showing any symptoms of feeling unwell will refrain from working. Read our Privacy Policy.

 

* Physical Distancing

We’re reducing Guest capacity aboard our ships and adjusting experiences to allow for physical distancing. This includes limiting capacity and implementing physical distancing measures in our terminals and areas of our ships such as upper decks, dining rooms, food and beverage locations, lounges, theaters, walkways, elevators, pools, queues and other common spaces.

Signage throughout the ship reminds Guests and Crew to practice physical distancing. Physical barriers have also been installed in areas where physical distancing may be difficult to maintain, like at check-in and Guest Services.

Complimentary experiences, such as theatrical shows, must be booked in advance. Close-up interactions with Disney Characters have been paused, and youth activities are experienced in small group settings.

 

* Face Coverings

Face coverings are required for all Guests (ages 11 and up) and Crew Members, including those who have received a COVID-19 vaccine. Please bring your own face coverings and wear them at all times, except when dining, swimming or in your stateroom. You may temporarily remove your face covering while actively eating, drinking or taking an outdoor photo, but you must be stationary and maintain appropriate physical distancing during this time. It is recommended that children ages 3 to 10 wear a face covering at all times except in designated locations.

All face coverings should:

  • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free.
  • Fit snugly but comfortably against the side of the face.
  • Be secured with ties or ear loops.
  • Be made of breathable material, either disposable or reusable.

Guests may bring face coverings that have an integrated transparent plastic panel to aid in viewing the wearer’s mouth. These face coverings must:

  • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
  • Be a fabric face covering featuring a solid plastic panel containing no openings that is attached to the fabric on all sides using tight knit stitching
  • Meet all face covering requirements listed above

In addition to the required face covering, Guests may elect to bring and wear a face shield, keeping in mind that the face shield must:

  • Be a minimum height of 8.5” and minimum width of 11”
  • Include foam padding at the forehead with a minimum length of 8” and maximum thickness of 2”
  • Extend beneath the chin
  • Have sides that extend wider than the head
  • Have solid clear plastic front with no vent holes or perforations
  • Be worn with a cloth face covering beneath it

At this time based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings.

The use of face coverings is not a substitute for physical distancing.

 

* Disney Cruise Line Navigator App

Download the latest version of our app on your mobile device, with location services and notifications enabled.

Help maintain physical distancing with these helpful features of the new and improved Disney Cruise Line Navigator app:

  • Guest Services Live Chat: Communicate directly with a Guest Services Crew Member—in addition to our Dining teams—with our new live chat feature.
  • Virtual Queue: Use our new virtual queue to easily reserve time at the Goofy’s Pool Deck Area and AquaLab Deck Area.
  • Advance Reservations for Complimentary Experiences: In addition to booking premium offerings, you’ll need to reserve complimentary experiences, including showtimes for our West-End-style live shows, time in the kids clubs and visits to the gym, available in the app.
  • Digital Receipts: Guests can now review recent transactions and purchases directly via the app.
  • Details You Need: View digital menus, activity schedules, venue descriptions and locations, and much more.
  • Exploring Made Easy: Find what you’re looking for quickly with deck plans that show the restaurants, shops and more near you.

If you haven’t already, be sure to download the Disney Cruise Line Navigator app today!

Available for iPhone®, iPad® and smartphones for Android™. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. If you’re under 18, get your parents’ permission first.

 

* Online Check In

Be sure to complete your Online Check-In at least one day prior to the date you set sail. This step-by-step process includes filling out important cruise documents, in addition to selecting a port arrival time, which you’ll need to do before you make your way to the terminal.

 Please note: All Guests and Castaway Club Members—including Platinum Members—are required to select a port arrival time before making their way to the cruise terminal. 

Completing Online Check-In in advance helps in physical distancing efforts and reduces the time at the cruise terminal before you board the ship. Guests will not be permitted at the terminal or in parking areas before their scheduled arrival time in order to help maintain physical distancing in the terminal. Guests who arrive early will be asked to return at their scheduled arrival time.

 

* Covid-19 Warning

We have taken enhanced health and safety measures, for you, our other Guests, Cast and Crew Members. You must follow all posted instructions while sailing with Disney Cruise Line.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to  the UK Government (https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19), older adults and Guests with underlying medical conditions are especially vulnerable.

By sailing with Disney Cruise Line you agree to follow all health and safety measures implemented by Disney Cruise Line and any relevant governments and authorities.

Help keep each other healthy.

 

To avoid disappointment, discuss your Disney Magic at Sea holiday today by calling our dedicated team on 0330 880 5002. Our hassle free booking process means all you have to do is get ready to set sail; all aboard!

 

 

Ships' Registry: The Bahamas. © Disney. © Disney/Pixar. All Rights Reserved. © 2021 MARVEL. 

 Terms & Conditions

Available to UK residents only. UK residents means residents of either England, Scotland, Wales or Northern Ireland. Subject to government approval. Upon reopening, certain onboard venues, experiences and other offerings will be modified or unavailable, will have limited capacity and will be subject to limited availability, advance reservations or even closure. We reserve the right to cancel any reservations or purchases - please review your rights in our Booking Conditions. All sailings depart and return to the same port in the UK without calling in any other ports or locations. Guests must be at least 18 years old to consume alcoholic beverages.

All payments on board will be taken in US dollars and will, therefore, be subject to the conversion rate and any applicable international transaction fees imposed by your bank/card provider. We will be applying a 2% discount to all final bills to account for this.

Please visit our Flexible Cancellation and Modification Policy for UK Magic At Sea Staycation Sailings Summer 2021 at https://disneycruise.disney.go.com/featured/book-with-confidence-uk/

Health and Safety Important Information

In order to sail, Guests 18 years of age and older must be fully vaccinated against COVID-19 as defined by the National Health Service. NHS currently defines fully vaccinated as 7 days after the final dose. Disney Cruise Line will contact Guests prior to sailing with instructions on how to show proof of vaccination status.

Guests under 18 years old are NOT required to be vaccinated, but must provide proof of a negative COVID-19 PCR test result (paid for by the Guest) taken between 5 days and 24 hours prior to embarkation. Disney Cruise Line has secured a special discounted rate through a third-party vendor for PCR tests and will contact Guests prior to sailing with instructions on how to complete and submit their test results. Guests may obtain their PCR test from the third-party vendor or a qualified testing supplier of their choice. All guests, including those who have been vaccinated, are also required to undergo an antigen COVID-19 rapid test administered by a third party in the terminal prior to boarding, at Disney’s expense. Anyone testing positive at the terminal will undergo a second test to verify the results. Guests with positive COVID-19 test results and their party will be denied boarding. Daily temperature checks and health questionnaires will be required for all Guests prior to embarkation and during the cruise.

All Guests ages 11 and older are required to wear a face covering on the ship and at our terminals unless in their stateroom, eating or drinking in a designated seating area or while stationary, swimming or occupying a deck chair.

At the end of the cruise, all Guests will need to complete the required Passenger Locator Form for each stateroom.

Health Acknowledgement

Please make sure that you have reviewed and follow any advisories or restrictions that may be in place for travel, including those posted on gov.uk/coronavirus. Guests who are or may be at increased risk of severe illness due to contracting COVID-19 should consult with their health care provider before sailing. By boarding a Disney Cruise Line ship, you are confirming that you and all persons in your party are not experiencing any of the following symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at CDC.gov, including: Fever or chills; Cough; Shortness of breath or difficulty breathing; Fatigue; Muscle or body aches; Headache; New loss of taste or smell; Sore throat; Congestion or runny nose; Nausea or vomiting; and Diarrhea, and have not been in contact with someone with confirmed or suspected COVID-19 symptoms without completing a 14-day quarantine and/or are not under any self-quarantine orders. You must report to Disney Cruise Line if you experience any COVID-19 symptoms while onboard. Guests who cannot confirm all of the above criteria must not board the ship. If at any point during their cruise a Guest does not meet all of the above criteria, they and their traveling party will be required to isolate.

By boarding a Disney Cruise Line ship, you acknowledge that you understand and will abide by the above health-and-safety requirements.

 

Help keep each other healthy. 

 

 

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