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Guest services questions about Disneyland® Paris


black-star_10-10.jpg Where can I consult or find a map of the Disney® Parks?

Detailed maps are available at the the entrance to the Parks and at City Hall in Disneyland® Park.


black-star_10-10.jpg Are there guided tours of the Disney® Parks?

Guided group tours of Disneyland® Park and Walt Disney Studios® Park are available. You can get information and reserve your spot at: City Hall in Disneyland® Park & Studio Services in Walt Disney Studios® Park.


black-star_10-10.jpg What is FASTPASS® and how does it work?

FASTPASS®: the free service allows you to reduce your waiting time to some attractions in Disneyland® Park (subject to availability).

  • Space Mountain: Mission 2
  • Star Tours
  • Indiana Jones™ and the Temple of Peril
  • Buzz Lightyear Laser Blast®
  • Big Thunder Mountain
  • Peter Pan's Flight

In front of those 6 attractions, you will see 2 queues:

  • One for traditional queuing (waiting time is indicated on a notice board).
  • One for FASTPASS®

If you choose the FASTPASS® access, you need to insert the entrance ticket into the machine and will receive your FASTPASS® ticket immediately. The FASTPASS® ticket will indicate the time slot during which you should return to ride the attraction.


black-star_10-10.jpg If I purchase something from a Resort shop, do I have to carry it around all day?

Enjoy hands - free shopping with Disney's FREE shopping service. Instead of carrying your purchases around with you, leave them at the point of purchase. You can pick up your purchases after 6 pm at Disney® Village as you leave the Parks, or at the boutique in your Disney® Hotel after 8 pm. For more information, enquire at any Disney boutique.


black-star_10-10.jpg Is there a lost & found in the Disney® Parks?

If you lose something or find something along the way, please head to one of our lost & found locations: In City Hall in Disneyland® Park and next to Studio Services in Walt Disney Studios® Park.


black-star_10-10.jpg Where can I withdraw cash?

Automatic cash dispensers (ATMs) can be found in several locations:

  1. Disneyland® Park: in the arcades parallel to Main Street, U.S.A.®, Discoveryland® and Adventureland® 
  2. Walt Disney Studios® Park: next to Studio Services and at the Backlot Express Restaurant
  3. Disney® Village: at the Gaumont Cinema
  4. Marne - la - Vallée/Chessy train station - at the Post Office


black-star_10-10.jpg Where can I exchange currency?

There are several locations where you can exchange currency:

  • In all Disney® Hotels and in the Disneyland® Paris Selected Hotels, 24 hours a day, 7 days a week
  • In Disneyland® Park: at the entrance and inside at City Hall
  • In Walt Disney Studios® Park: at Studio Services
  • At Marne - la - Vallée/Chessy train station: at the Post Office.


black-star_10-10.jpg Where do I go if I hurt myself or need medical treatment?

First Aid Centres are located in:

  • Disneyland® Park: in Main Street, U.S.A.® near Central Plaza
  • Walt Disney Studios® Park: behind Studio Services

In emergencies, please contact any Cast Member (Disney employee).


black-star_10-10.jpg Can I bring my dog or cat into the Disney® Parks?

For health and safety reasons, pets (except guide dogs for visually impaired guests) are not allowed in the Disney® Parks. However, you can leave your pet in good hands at our Animal Care Centre.


black-star_10-10.jpg Where is the Animal Care Centre located?

The Animal Care Centre is located near the Guest parking.


black-star_10-10.jpg What services does the Animal Care Centre offer?

Pets are provided with food and water. They are not authorised to take your animal for walks.


black-star_10-10.jpg Are pushchairs available inside the Disney® Parks?

Pushchairs can be rented for a fee at the "Stroller/Pushchair and Wheelchair Rental" shop located at:

  • Town Square Terrace, near the Disneyland® Park entrance
  • Studio Services at the Walt Disney Studios® Park entrance.


black-star_10-10.jpg Is there a day - care centre in the Disney® Parks?

There is no day - care centre inside the Disney® Parks. However, parents who want to ride attractions inaccessible to young children can take advantage of Baby Switch, a free service that allows you to take turns on a ride without waiting in line a second time. Enjoy all your favourite rides with Baby Switch. Guests of Disney® Hotels can also take advantage of our baby sitting service. Please enquire at the reception desk of your hotel.


black-star_10-10.jpg What do I do if I lose my child in the Disney® Park?

There are two meeting points for lost children:

  • In Disneyland® Park: between the Plaza Gardens Restaurant and the First Aid Post
  • In Walt Disney Studios® Park: at the entrance, next to Studio Services.


black-star_10-10.jpg Where can I change and feed my baby or warm up bottles?

You can attend to all your baby's needs in the Baby Care Centres located in both Disney Parks:

  • In Disneyland® Park: in Main Street, U.S.A.® near the Plaza Gardens Restaurant
  • In Walt Disney Studios® Park: behind Studio Services.

These centres also have nappies and baby food available for purchase. In addition, most restrooms throughout the Resort have changing tables.





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