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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.9/5
Independent Service Rating based on 219 verified reviews
Read all reviews
Independent Service Rating based on 219 verified reviews
Customer rating:
"Simon helped us book and was a very good help especially with some late changes. Only downside not his fault is expensive"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with our services,

We are delighted to know that a member of our team were on hand to assist with your booking. We are sorry however to hear of your disappointment with regards to pricing, please note, all prices are a reflection of those provided by our suppliers and are unfortunately beyond our control.

We remain at your disposal should you have any questions in the meantime.

Kind regards,
Christina
Customer rating:
"Amy has been so helpful in booking our holiday - great advice and support."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback with our services.

We are very happy to know that a member of our dedicated team were on hand to assist with your booking, providing you with great advice and support. We will be sure to relay your kind words to Amy directly and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Friendly lady on the phone. Easy to book and easy to add extras. Price as stated on website."
Hi there,

Thank you so much for taking the time to leave us a 5* review!

All of us here at MagicBreaks are truly pleased to hear about your positive experience with us, and that it was easy to contact us and add extras to your booking when necessary.

We wish you an amazing holiday and invite you to get in touch should you have any further queries.

Kind regards,
Kian
Customer rating:
"Polite, professional and very helpful"
Hi there,

Thank you for booking with MagicBreaks and for taking the time to share your feedback with our services.

We are delighted to know that our team were on hand to assist. We remain at your disposal should you need anything further in the meantime.

Kind regards,
Christina
Customer rating:
"Booking through magic breaks was so easy! Started off with an online chat, and once I had the information I needed, a quite simple phone call and my holiday was booked! I got confirmation emails within minutes of giving my deposit. Really looking forward to my holiday! Thanks"
Hello there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback and 5* rating with our services.

We are thrilled to know that you found the booking process easy and our Live Chat function of assistance. We remain at your disposal should you have any further questions and wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Magic Breaks have been great! They sorted my dream holiday in minutes! Rachel was so helpful!"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback and 5* rating with our services.

We are delighted to know that a member of our dedicated team were on hand to assist with your booking and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Spoke to several people on the phone before booking. All very knowledgeable. Booked a hotel in Berlin and got a great price and upgrade to a better room."
Hi there,

Thank you so much for taking the time to leave us a 5* review!

We're so pleased to hear of your positive experience with us, and that our teams were helpful and knowledgeable throughout the booking process.

We hope you have a great time in Berlin, and invite you to get in touch when you are planning your next trip!

Kind regards,
Kian
Customer rating:
"Great help as always. Many thanks all."
Hi there,

Thank you so much for taking the time to leave us a 5* review!

We're so pleased to hear of your positive experience with us, and that our team were a great help during the booking process.

We hope you have a great trip, and invite you to get in touch should you have any questions at all!

Kind regards,
Kian
Customer rating:
"Amy Stevens dealt with all our enquiries efficiently and professionally , taking into account all our requests and finding us a great deal . I cannot thank her enough."
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your feedback with us and for rating our services 5 out of 5 stars.

We are delighted to know that a member of our dedicated team were on hand to assist with any questions you may have had and will be sure to relay your kind words to Amy directly.

We remain at your disposal should you need anything further.

Kind regards,
Christina
Customer rating:
"Good knowledge of what customers want for a great holiday and made sure everything was covered thank you Dawn"
Hi there,

Thank you for choosing MagicBreaks and for taking the time to share your great feedback and 5* rating with our services.

We are delighted to know that a member of our dedicated team were on hand to assist with your booking and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina
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