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Hotel & Park Tickets
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Adults (18+)
Children (0-17 yrs)

MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Average Customer Rating: 4.8/5
Independent Service Rating based on 119 verified reviews
Read all reviews
Independent Service Rating based on 119 verified reviews
Customer rating:
"Absolutely brilliant L, so friendly and helpful and pleasure to deal with. I had lots of questions and the lady I spoke with was very knowledgable."
Thank you for taking the time to share your feedback with us.

We are thrilled to know that a member of our team were on hand to assist, answering any questions you may have had and providing you with exceptional customer service.

We wish you a truly magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"Very friendly and helpful. Responsive event outside of normal working hours"
Thank you for sharing your feedback with us. We are delighted to know that our team were of assistance, providing you with exceptional customer service.

We remain at your disposal should you have any questions in the meantime.

Kind regards,
Christina
Customer rating:
"Excellent service given by Rachel Rennie, disappointed I couldn’t complete online booking."
Thank you for taking the time to share your feedback with us.

We are sorry to hear that you experienced issues completing the online booking journey, however am happy to head that a member of our team were on hand to assist.

Please do let us know if you have any further questions in the meantime.

Kind regards,
Christina
Customer rating:
"Dawn was really helpful from the start nothing was too much bother to check. No pressure to book at all which was refreshing."
Thank you for sharing your positive feedback and for giving us a 5* rating. We are very happy to know that a member of our team were of assistance and provided you with exceptional customer service. We wish you a magical trip in the meantime.

Kind regards,
Christina
Customer rating:
"We were struggling to book a package holiday to Disney, Paris for our family. We tried several other companies, but they couldn’t “do” everything we wanted. After looking on Magic Breaks website we decided to ring and ask several questions. After speaking to Emma who answered everything ….we booked ...."
Thank you for sharing your positive feedback with us. We are delighted to know that one of our agents have provided exceptional customer service and were of assistance in making your booking. We remain at your disposal should you have any further questions in the meantime and we wish you a truly magical trip.

Kind regards,
Christina
Customer rating:
"Was easy to book, lovely to speak to someone on the phone rater than just by computer. All booked quickly and all questions answered."
Thank you for the great feedback! We hope you're now looking forward to a magical break!
Customer rating:
"Excellent service, couldn't have made it easier. Thanks Dawn! 😁"
Thank you for the great feedback! Dawn will be thrilled. We wish you a magical holiday.
Customer rating:
"Amazing service - very friendly and helpful and so good just to speak to somebody on the phone!"
Thank you for the 5* review - we hope you're looking for a magical holiday!
Customer rating:
"Nothing was too much hastle, I missed the payment deadline without realising and didn’t get any stick at all. They also changed the booking for no extra chsrge"
Thank you for the great feedback! We hope you're looking forward to a magical holiday.
Customer rating:
"Great helpful service from Amy! Thank you"
Thank you for taking the time to leave a review, Amy will be thrilled with your feedback.
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