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We take your feedback seriously, your experience is very important to us.

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks?

Your experience in booking with MagicBreaks | Rating:
Customer comment: Extremely helpful nothing was too much trouble. Explained everything well. Read more
Support team reply: Thank you for sharing your experience with us here at MagicBreaks,.

We are delighted to know that our team were on hand to assist, providing you with exceptionally helpful service and remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Good service. After spending a lot of money. You’re left Waiting to long for a confirmation email which is quiet nerving. Read more
Support team reply: Hi there, Thank you for taking the time to share your feedback with us here at MagicBreaks.

Pease note, once a booking has been made online, an email is sent to confirm that we have received your booking request. We ordinarily allow up to 48 hours to issue a booking confirmation, in which case, may we please confirm how long after you made your booking, did you receive your confirmation.

Please let us know if you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Louise got back to me really quickly with lots of quotes and we ended up with a great deal and money off a future holiday. Read more
Support team reply: Hi there,

Thank you for taking the time to share your feedback with us here at MagicBreaks.

We are happy to know that a member of our dedicated team were on hand to assist and to know that you found our prices competitive and offers, namely our September SuperDeals of appeal.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: The lady that delta with me know I was on my dinner break and that I only had 40 minutes she did everything with professional advice and attitude she was amazing Read more
Support team reply: Hi there, thank you for taking the time to share your feedback with us here at MagicBreaks.

We are delighted to know that a member of our team were on hand to assist in helping you book your magical trip in a professional and efficient manner.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


Your experience in booking with MagicBreaks | Rating:
Customer comment: Excellent Irene was so helpful and tailor made our break for our needs giving us options at the same time. So polite and interested in us too first class customer service. Read more
Support team reply: Thank you so much for taking the time to share your feedback with us.

We are delighted to know that a member of our dedicated team were on hand to assist, providing you with exceptional customer service, in arranging a trip that best suited you needs.

We remain at your disposal should you have any further questions in the meantime.

Kind regards,
Christina


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